- How long are shipping times?
Your products will ship within 1-3 business days of your order, and then take up to 10-25 business days to reach your doorstep. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number may take 1-3 business days to be active. There may be occasional delivery delays as a result of the current Covid-19 pandemic.
- What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. You have 30 days from the day you receive your item to get a refund.
- Can I cancel/change my order?
Once your order is confirmed, we immediately start processing your order and it cannot be changed.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us. You have 30 days from the day you receive your item to let us know the issue and to start a refund process.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we can start a refund process. You have 30 days from the day you receive your item to let us know the issue and to start a refund process.